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Policies

Fitness

  • There are no refunds on any service.
  • All sessions must be confirmed no later than two hours prior to the agreed time of the session
  • Sessions that need to be rescheduled are honored as long as there is enough notice, two hours prior to the time of the session's start time is the latest that a session can be rescheduled, any time after that the session is forfeited
  • All fit sessions bought must be scheduled no later than 14 days after purchase or the sessions are forfeited.
  • Sessions must not be any longer than a week apart unless communication is made and a clear agreement is made, sessions beyond two weeks apart will be void with no communication.
  • A session that is already given a rescheduled time slot should be honored as it will not be eligible to reschedule a second time.
  • All no-shows are a forfeiture of the session.
  • Communication will help any gray area. I am more than willing to accommodate but not willing to waste time or energy. 

Maternity Fitness

  • Maternity sessions  purchased may be transferred to POSTPARTUM fitness with communication.
  •  Sessions may apply to the entirety of the pregnancy and 7 months postpartum but no longer than that.
  • There are no refunds on any service, All no-shows are a forfeiture of the session.
  • All fit sessions bought must be scheduled no later than 14 days after purchase or the sessions are forfeited.

Nutrition

  • All meal plans are non refundable
  • If there is any issue or concern feel free to email info@reinasmiley.com


Readings

  • All appointments made can be rescheduled the same day. If there is no communication or confirmation the full reading will be sent to you via the email you provided and there will be no interactive reading.
  •  You are able to reach out and follow up with questions for up to 30 days after your reading.
  • All Readings are non refundable.